Warranty Information

Warranty Information

Important Safety Information

Please Read Before Using Your Pack Rabbit Product

  • This product is designed as a backpack frame which also serves as a low-profile seat. Do NOT use this product for anything other than its intended purpose.

  • Do NOT modify or alter the frame or any of its components. Altering the frame may affect its structure integrity and void the warranty

  • The Pack Rabbit's seating element has a maximum weight capacity of 150lbs (68.04kgs). Exceeding this limit may be unsafe and cause damage to the frame or its components.

  • The Pack Mule's seating element has a maximum weight capacity of 250lbs (113.4kgs). Exceeding this limit may be unsafe and cause damage to the frame or its components.

  • Use the seat only on firm, level ground. Excessive twisting or racking of the frame on uneven or soft surface can pose a safety risk and may cause damage to the frame and its components.

  • Keep the unit away from open flames or sources of heat. Fabric backpacks, webbing strips, and pads should not be stored or used in close proximity to a heat source. Temperatures greater than 180 degrees Fahrenheit may adversely affect the stability and performance of the molded foam or rubber padding provided with this product.

  • Securely attach any cargo, gear, or backpack to the tie downs and attachment points provided in the frame. Do NOT use the pivoting lumbar support or any of the suspension components as an attachment point. This will adversely affect their function and reduce load stability.

  • Neither of the Pack Rabbit Frame Systems nor the backpacks should be used to carry children.

  • Clean and inspect your Pack Rabbit Frame System after exposure to dusty environments, desert sand or salt water. Disassemble the pack from the frame and rinse with fresh water. Before reassembly, lightly oil or spray with WD-40 on the pivoting mechanism and suspension system.

  • If the spring action of the lumbar/seat does not seem smooth it is probably because the bushings are not seating properly in the tracking slot. Check that the shock absorbers are tracking in the bushing slots and are secure.

The Pack Rabbit Products 5-year Warranty

We guarantee to the original purchaser, that their Pack Rabbit Products Frame System will be free from defects in material or workmanship for a period of five (5) years from the original purchase date.

If you think this product has any defects in materials or workmanship, just send it to us postpaid and clean, with proof of purchase. We will fix it or replace it with a new one and return it to you at our expense.

Soft Goods and Accessory Items Warranty

All backpacks, padding, apparel, and accessory items, included with your Pack Rabbit Frames or purchased separately, we guarantee will be free from defects in material or workmanship for a period of one (1) year from original purchase date. Normal wear and tear and accidental damage is excluded.

Limited Warranty

The manufacturer will not be held responsible for the incidental or consequential damage or the natural breakdown of material which occurs with extended use. Some states do not allow the exclusion of incidental or consequential damage, so the above limitation or exclusion may not apply to you.


If your Pack Rabbit Frame System and/or accessories need service or repair due to normal wear and tear, accident or some other reason that’s not covered under the warranty, we will provide the necessary service free of charge, except for shipping and handling. To order replacement parts, or refurbished parts, please contact us by phone at (214) 774-4363 or by emailing Customer Service for assistance.

To make a warrantly claim, send your item with proof of purchase, postage prepaid, along with a description of what needs attention.

Items to be repaired/exchanged should be sent to:

16660 Dallas Parkway, Suite 1200
Dallas, TX 75248

Return/Exchange Policy